Please read these T&C’s carefully before booking an appointment. Booking your appointment indicates you have understood and agreed to the following:
Please note that appointments currently available via the booking page may not be available on a regular basis, and may be shown as a result of a cancellation or rescheduled appointment on that day. If you are looking for a regular appointment, please visit our list of regular appointments.
RESCHEDULING/CANCELLATIONS/LATENESS: Missed appointments or cancellations made less than 48hrs notice will still be charged. Amendments can be made via Setmore up to 48hrs before the appointment is due to start, however, for later amendments, please contact Laura directly. If the client is late, the session/service will still need to end on time. If the therapist is unable to make a session/service, they will attempt to contact the client directly as soon as possible to amend the booking. For reasons behind our late notice cancellation policy, please visit this page for more information.
PAYMENT DUE: Payment is due on or before the day the session or service is due to take place. If debts incur, the therapist reserves the right to use legal means to secure payment owed. An interest of 1.5% per month will be charged to late fees (from 14 days from date of service). Payment methods such as cash or card can be made at the premises. Payment is also available through the booking page via Stripe.
PRIVACY: Confidentiality will be kept at all times in accordance with GDPR & the Data Protection Act. Information will not be shared with third parties without the client’s explicit consent, except in issues of safeguarding, child or adult protection, or if the therapist believes the client or others are at risk. In these cases, it is the therapist’s duty to inform and share information with the relevant parties in accordance with the law. The therapist is required to keep appropriate records about clients and services provided. These records tend to be brief as they are intended to aid the therapist in keeping track of client progress. Please view our full policies if you would like information of how these notes are kept.
ENTRANCE: Face-to-face services take place at The Bromley Therapy & Wellbeing, 73 Quakers Road, BS16 6NH. Please come to the front door of The Bromley and message Laura at the time of your appointment to be let in (there is a private entrance that will be shown to you for future use). For groups, the front door will be unlocked ten minutes before the group is due to start.
CHAPERONES: All clients are welcome to have a chaperone in the room with them whilst they have their initial consultation, or until they feel comfortable to speak to the therapist one-to-one. We have a small waiting area directly outside the individual therapy room, or a larger space for the chaperone to wait if the client would like more privacy.
ONLINE WORKING & PHONE SESSIONS: The client may request an online/phone appointment with the therapist instead of a face-to-face session for any reason. The therapist requests that a minimum of 15 minutes notice is given via phone call before the service/session is due to start. The online sessions/services will take place via Whatsapp video using the therapist’s number, unless alternate arrangements have been agreed beforehand by both parties (e.g. Zoom or Microsoft Teams). Phone sessions/services are to be agreed by both parties. The client must phone the therapist on 0770 332 7330 at the agreed time, to indicate they are ready for their appointment to start. Confidentiality will be observed during online/phone sessions/services as it would during face-to-face appointments.
To view our therapy agreement that must be agreed to before individual (one-to-one) therapy can commence (once consultations have taken place and all parties have decided to work together), please view the consent form. Please feel free to visit our FAQs section or contact Laura directly if you have any questions.
Creative Therapy, Mental Health & Wellbeing Services 